Cheryse Burgos Santos

Cues and Views

Healthcare leader Cheryse Burgos Santos, in brief.

March 3, 2022
2 Minutes
Cheryse Burgos Santos

Home: Miami, FL and  Charlotte, NC.  Age: 51.  Birthplace: New York, NY.  Profession: Healthcare leader, juggler of all things.  Title: Vice President.  Significant other: My husband, Eddie.  Alma mater: CUNY and Nova Southeastern University.  Languages spoken: English and Spanish.

Current project(s): Traveling between cities, decorating a new home, planning a 30th anniversary trip, all while negotiating deals with major health insurance companies.  Recent recognition: Being called giving and welcoming.  I'll take it!  Latest accomplishment: Exceeding contracting expectations for the launch of Medicaid managed care in a new state.  Latest contribution to others: Church small group mentoring and leadership.  What’s been your big (or biggest) leap? Moving to two different states and finding success in both.  Recent travel or adventure: Pre-pandemic tour of Italy.  Last book read: Atlas of the Heart, by Brene Brown.  Recently viewed and recommended: Ted Lasso.  Love the “Lasso-isms”!

Personality profile: Diligent, dedicated, empathetic.  What one word would your closest friend use to describe you?  Generous.  Moral compass: Be good, do good.  Authenticity above everything.  How do you define a perfect friendship? A good friend hears beyond what is said and does without being asked.  What is your greatest fear? Not being prepared.  What occupation, other than your own, do you  most admire? Dancers.  What ingredient is essential to your perfect  vacation? Having a pre-set itinerary.  What is your go-to workout? Not working out!

What movie have you repeatedly watched? Lots, but most recently, A Few Good Men.  What’s featured prominently on your home or office wall? Decorative framed maps of where I’ve lived – our life story.  Who has had the greatest influence on your life? Jesus Christ.  What is the best advice you received in your career? Listen to your gut and disagree if you have to.  What modern technology innovation do you most appreciate? iPhone.  What world event has had the greatest  influence on your life? 9/11.  I lost my brother in law and life’s course changed thereafter.

What change are you working on to effect in your profession or field?

Optimizing our payer relationships to thrive under new business models.

What change would you like to see in the world? Less judgement, more acceptance.  We are all the same.  What widely held belief do you reject? That people can’t change.  What mega-trend most excites you? The widely accepted remote work environment.  What mega-trend most concerns you? Social media being a source of validation for so many.

What actor would you choose to play you in the movie about your life? Eva Mendes.  As a kid, what did you first want to be when you grew up? A teacher.  What object would you first save from your burning home? Our vital records.  What day in your life would you like to re-live? The last time my entire family was together; parents, siblings and our children.  What period in your life would you do differently, if you could? My mid-to-late teenage years.

Personal mission: To work hard, contribute where I can, show love and give grace. Personal motto: Grace over Perfection.  Favorite quote: “…to him who is able to do immeasurably more than all we ask or imagine, according to his power that is at work within us…” (Ephesians 3:20).

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